Free Shipping On Orders Over $100

Shipping & Returns

SHIPPING POLICY

All products purchased from the MyBathHouse.com will be shipped via United States Postal Service Priority Mail, FedEx or United Parcel Service (UPS) within 24 ~ 48 hours of your purchase, holidays excepted. If you need expedited service, please let us know when you check out. We will do our best to meet your request. Some shipping methods my not be available because of weight or other restrictions.

$4.95 Flat Rate Shipping in the US!

With some exceptions, all domestic orders are shipped for a flat rate of $4.95 no matter what the size of the order is.

Some products that have very little weight are designated as "Free Shipping" items. The reason for doing this is to prevent overcharging for items that do not have a lot of weight.

Most of our business is done over the Internet. Occasionally, we have a customer who wants to pick up locally. We have provided Local Pickup as a checkout option and do not charge freight for items that are picked up at our facility.

International customers are encouraged to get a price quote for freight. Most automated calculators overcharge international customers, so we suggest that an estimate for your specific shipment will give you a more accurate number.

You will never pay more that $4.95 for domestic shipping. The more you order, the more economical your shipping cost per item. APO/FPO

In recognition of our men and women in uniform and to show our appreciation for those who serve in our military service, MyBathHouse.com offers free shipping to all APO/FPO addresses.

If you have an APO/FPO address, please follow the steps below: Place your order in a normal manner. Email us with your APO address and we will refund your shipping charges after we confirm that it is a valid military address. Due to the misuse by a few, we have eliminated the coupon code MBHAPO and we are changing to this post-transaction method of issuing the free shipping. Thank you for your patience and understanding - MBH. INTERNATIONAL SHIPPING

International shipping charges are automatically calculated using average shipping weights and standard US Post Office International Priority Rates for typical 20 pound packages.

Your actual shipping charges may be less than the amount quoted in the shopping cart.

Please contact us for questions or an estimate of your international shipping charges.

We would be happy to assist you! RETURN POLICY

The foundation of our business is customer satisfaction. Our ultimate goal is for you to be completely satisfied with your purchase from www.MyBathHouse.com.

If an item you received is damaged or defective, you can return that item for a full refund. We'll also pay the return shipping costs.

If you are not completely satisfied with your purchase you may exchange any new, unopened product for full credit. Product that has been used or opened is not eligible for a refund or exchange.

In the event of a damaged product or an error in shipment, a replacement product will be offered, but an exact duplicate of the returned product depends on availability and is not guaranteed.

Before returning a product for refund or exchange, please contact us for approval. Products returned without prior return authorization will be refused. All products retuned to MyBathHouse.com must be shipped freight prepaid.

If you purchased more than one product, the amount refunded will be prorated for applicable sales tax and shipping cost.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
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